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Gloss Haus Salon Policies

Thank you for choosing Gloss Haus! Your support of our small business is important to us. Because of you, we are able to serve our community with work that we are passionate about. In order to protect the valuable time and investment of our clients and stylists, please review our salon policies outlined below:


Because we are a studio space, we request that you arrive alone to your service unless otherwise communicated with your stylist. 

Please let your stylist know ahead of time if you are going to be late. Appointments arriving more than 15 minutes late may require rescheduling. 


Your appointment must be rescheduled or cancelled at least 48 hours prior to the scheduled service. In the event of a late reschedule/cancellation/no-show, we reserve the right to charge a fee of $75. In order to secure a future appointment, a booking fee of $75 must be paid. This amount will be applied towards the payment of the next scheduled service.


New clients may be asked for a retainer fee in order to secure a colour transformation. In the event the client cancels less than 48 hours in advance, the retainer fee is forfeited by the client. 


While we want you to love your hair, if for any reason you are not satisfied with the results, please let us know within 5 days of your service so that we can get you in to assess the situation for an adjustment. We reserve the right to charge for product cost. Please note, a “change of mind” is charged as a new service. If your hair has been serviced or altered by anyone other than Gloss Haus, we will not provide an adjustment within our policy. 


Although we take all necessary precautions to protect your clothing and personal items, we are not responsible for items damaged by colour. Please dress accordingly.


There is municipal parking available at the corner of Mary St. and Perry St., as well as along Brock St. North. Please pay for parking if you arrive before 6pm. The Town of Whitby Bylaw issues tickets for unpaid parking and Gloss Haus is not responsible for payment of parking. Parking is free on Saturday, Sunday and after 6 pm.


Gloss Haus does not issue refunds. 

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